Can anyone help? I downloaded genshin again the other day and it keeps crashing now it showed a white screen and then turned black and crashed, it showed the genshin mouse for a bit before crashing now it shows the genshin_crash.exe please help!

I will be listing some things bellow, some of these are from google, so take this with a grain of salt.

Genshin impact is generally stable on PC and ps4, but if you find that the game keeps crashing, it can be caused by the following


In most cases, a force restart of the device can resolve the temporary glitch or cache issue of the system. Otherwise, reinstalling the game, or even performing a factory reset on the device can also fix the problem.


No game is perfect and from time to time, some games may develop an error that a system may be unable to resolve. If the error persists long enough, it may eventually lead to issues that may manifest as crashes, slow performance issues, or connectivity problems.


The condition and capabilities of your hardware plays an important role to having a good experience when playing. If your computer has slow or old components, you may have to change your graphics settings and sacrifice visual quality in order to run the game.

Sometimes, new games may not run with old or incompatible graphics cards. Unlike console players, computer players must ensure that their gaming PC is compatible with a new game that they want to play.

If your computer is not built for gaming, you’ll have to make sure that your PC specs such as CPU, memory, GPU, etc. can support Genshin Impact.


Some Genshin Impact players may experience crashing issues or errors due to the incompatible display settings on their PC. For this one, the fix is as easy as changing the display settings.

Fix #1: Double check your hardware specifications.

An important consideration before you install Genshin Impact is to make sure that your hardware can handle the game. Check out official Genshin website to know the minimum and recommended system requirements for this game.

Fix #2: Install drivers and updates.

Ensuring that you have the right graphics settings as well as an updated suite of graphics drivers are two troubleshooting steps. By default, your PC should automatically check for the latest GPU drivers but you can always check manually anytime.

Use any of the links below on how to check for updates depending on your GPU:

Also, while you’re at it, make sure that your Windows OS runs the latest software version at this time. Microsoft regularly release updates so all you need to do is to install them as they become available.

To check for Windows updates, follow these steps:

  1. Press Windows key or button and “I” (Win+I).
  2. Once the Settings menu appears, scroll down to the bottom and right-click on Update & Security.
  3. Click on Windows Update.
  4. Click on Check for Updates.
  5. Wait for your PC to search for updates and install them if they’re available.

Fix #3: Tweak Genshin Impact display settings.

If you have weak PC, you can try to lower the game resolution to fix crashing issues. Here’s what you need to do:

  1. Open Genshin Impact.
  2. Press ESC on your keyboard.
  3. Click the Settings icon.
  4. On the left panel, click on Graphics and select Display mode.
  5. Try selecting a lower resolution such as 1280 x 720 and check if that will fix your problem.

Fix #4: Delete and reinstall.

If none of the solutions above has helped, consider deleting and reinstalling the game. While drastic, this may be the only effective means to fixing bugs that well beyond any of the solutions you’ve tried so far.

hope this helped, researching or reinstalling, deleting apps if not if not storage, is practically the sacrifice you have to make too run this game better. ^_^

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