So I am trying to redeem codes in genshin impact and when I log in with my right email and password and put in a code it says that I need to be above or equal to rank 10. The problem is though is that I’m at rank 31… Can anyone help explain this?

Have you checked, and do all the things that were mentioned in the Redemption Code page?

Also, make sure that the code is still valid, since most of the codes usually have a time limit for the player to be able to redeem it (you could check the codes in this page).

If you’re still having trouble, submit a ticket to the customer service via the “Feedback” menu inside the game.

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