Why can’t I play Genshin Impact on my phone?

  1. No storage is available. Genshin Impact requires 2.54 GB for the app, then another 4.55 GB for the data. You’re going to have to free up storage. Maybe delete unused apps, delete photos you really need to get off your phone.
  2. Genshin Impact may not be compatible with your device. Certain apps do that, saying you must have a certain type of phone to download the app. You’ll have to play on your computer, Xbox, tablet, or another device in general.

Those are really the only options I could think of. If it happens to be another issue, I recommend you go to the developer’s website for support.

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